Return & Refund Policy
Return & Refund Policy
At Reventuro, we take great pride in offering premium handmade leather shoes, carefully crafted to order with exceptional attention to detail. Every pair reflects our commitment to quality, comfort, and craftsmanship.
Please read our Return & Refund Policy carefully before placing your order.
Returns & Exchanges
Your satisfaction is important to us. We gladly accept returns or exchanges under the following circumstances:
The product arrives damaged or defective.
You receive an incorrect item.
There is a genuine sizing mismatch.
We kindly ask that you inspect your order upon delivery and contact us promptly if you experience any of the above issues.
Size Mismatch Policy
We understand that finding the perfect fit when shopping online can sometimes be challenging. If the shoes you receive do not fit as expected, we're happy to assist you with a size exchange.
The request must be made within 30 days of receiving your order.
The shoes must be unworn, unused, and returned in their original condition and packaging.
The shoes must show no signs of use, damage, or alteration.
Once we receive and inspect the returned pair, we will arrange a replacement in the correct size, subject to availability.
Color Disclaimer
Please note that the actual color of the shoes may vary slightly from the images displayed on our website due to differences in screen settings, lighting, and photography. Minor color variations are considered normal and are not eligible for a return or refund.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at support@reventuro.com.
To help us resolve the issue as quickly as possible, please include:
Your order number.
Clear photos of the product.
Photos showing the issue or damage.
Our support team will review your request and provide the appropriate resolution.
Return Period
Approved returns or exchanges must be initiated within 30 days of receiving your order.
There is no restocking fee for eligible returns or exchanges. Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
Refunds
Once your returned item has been received and inspected, we will notify you.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@reventuro.com.
Need Assistance?
If you have any questions regarding sizing, returns, exchanges, or your order, our customer support team is always happy to help.
Email: support@reventuro.com
Thank you for choosing Reventuro. We sincerely appreciate your trust and support and remain committed to providing exceptional handmade leather footwear along with the best possible customer experience.